We sincerely hope you can honor your reservation, but if you need to cancel your reservation, our policy is defined as follows:
- For reservations with arrival dates of November 15 – April 15: Full refund (less the cancellation & processing fee) if cancelled at least 60 calendar days before check-in day. If cancellation/change occurs less than 60 calendar days before check-in day, any payments that have been made to ORO are non-refundable. 75% of the retained amount is distributed to the property owner and 25% to ORO.
- For reservations with arrival dates of April 16 – November 14: Full refund (less the cancellation & processing fee) if cancelled at least 30 calendar days before check-in day. If cancellation/change occurs less than 30 calendar days before check-in day, any payments that have been made to ORO are non-refundable. 75% of the retained amount is distributed to the property owner and 25% to ORO.
Cancellation Fee: For any and all cancellations, a cancellation fee of $100 will be charged. This cancellation fee is split, $50 to the property owner and $50 to ORO.
Change Fee: For any changes made to an existing reservation outside the 30 or 60 day cancellation policy period mentioned above, a fee of $50 will be charged. No change will be honored when requested within the 30 or 60 day cancellation period — the cancellation policy will prevail. This change fee is for ORO staff time, so the property owner will not receive any portion of this fee. Extending your stay by adding days to the start or end of your reservation is not considered a change subject to this fee and will be accommodated based on availability.