Our check-in and departure/check-out policies depend on whether you reserved a home or RV site.
Home Rentals
If you are staying in one of our Park Model or Travel Trailer homes, this section applies to you.
Check-In: Check-in time is 3:00 pm for homes. Please proceed to the Guard House, which is staffed 24 hours/day, 7 days/week. The security guard will have your check-in materials. Upon arrival, you will be asked for your driver license and vehicle(s) license tag number(s). Please have this information ready to facilitate your check-in process. For rentals of less than 6 months, your reservation should have been paid in full before your arrival date. For rentals of 6 months or longer, your deposit and first month’s rent should have been paid in full before your arrival date. If you have any outstanding balance, contact the Rental Coordinator by noon on the next business day to settle your account.
Arrival Inspection: Please inspect your assigned home as soon as you arrive. If for any reason you are not satisfied, please notify the Rental Coordinator. If you cannot contact the Rental Coordinator, notify the guard on duty, who will contact the Rental Coordinator.
Departure: Check-out time is 11:00 am. Please notify the guard on duty of your departure. If renting a home, lock the home and leave the house key(s) with the staff in the ORO Office. If the office is closed, place the keys in the Drop Box located on the west side of the ORO Office building.
Late Departure: Departures after 11:00 am may result in additional rent and expenses due unless prior arrangements have been made with the Rental Coordinator.
RV Site Rentals
If you are renting one of our RV Sites (pads), this section applies to you.
Check-In: Check-in time is noon (12:00 pm) to 10:00 pm for RVs. RVs are not allowed to enter the resort after 10:00 pm. Please park behind the ORO office and walk to the Guard House. The security guard will have your check-in materials. Upon arrival, you will be asked for your driver license and vehicle(s) license tag number(s). Please have this information ready to facilitate your check-in process. For rentals of less than 6 months, your reservation should have been paid in full before your arrival date. For rentals of 6 months or longer, your deposit and first month’s rent should have been paid in full before your arrival date. If you have any outstanding balance, contact the Rental Coordinator by noon on the next business day to settle your account.
Arrival Inspection: Please inspect your assigned site as soon as you arrive. If for any reason you are not satisfied, please notify the Rental Coordinator. If you cannot contact the Rental Coordinator, notify the guard on duty, who will contact the Rental Coordinator.
Departure: Check-out time is 11:00 am. Please notify the guard on duty of your departure.
Late Departure: Departures after 11:00 am may result in additional rent and expenses due unless prior arrangements have been made with the Rental Coordinator.